Refund policy

We offer refunds or replacements only for items that arrive damaged, defective, or not as described.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a refund, you can contact us at footteecraze@outlook.com 

If your refund is accepted, we’ll send you a confirmation email and details within 30 days. 

You can always contact us for any refund question at footteecraze@outlook.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept refunds on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to request refund for the item you have, and once if the refund is accepted, make a separate purchase for the new item.

Returns
We do not accept returns on any orders.